At meli melo we value our customers and are committed to protecting your privacy. Personal information collected by meli melo under this policy is not shared with third parties and is treated in accordance with the Data Protection legislation.

We collect information about you through our website in an effort to improve your shopping experience and to communicate with you about our products and promotions. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfil your order and contact you if necessary regarding your transactions with us, changes to our terms, conditions, and policies and/or for other administrative purposes. 

If you have any queries about our privacy policy or to change your information please email Further, if we provide functionality on any of our websites that permits you to set up an account on the site, you may log into your account to access and change your personal information.

Cookie Policy

Our website use "cookies," which are data files containing small amounts of information that are downloaded to and stored on your computer when you visit a website. 

There are four types of cookies:

Website functionality cookies: These cookies enable you to browse the website and use our features such as shopping baskets.

Website analytics cookies: We use analytics cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience. For more information on Google’s privacy policy click here []

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by meli melo Ltd. If you have any requests concerning your personal information or any queries with regard to these practices please contact Hannah Sheridan at Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998. 

Information collected
We collect information from visitors to this website via the following: Through the use of online forms every time you email us your details 
We also collect information about the transactions you undertake through this site, including details of payments cards used. 
We collect additional information automatically about your visit to our website. Please see the cookies section of this policy for more details.
Use of personal information 
We process personal information collected via this website for the purposes of: 
Providing and personalising our services. 
Dealing with your enquiries and requests. 
Providing you with information about our products and services.
Administering orders and accounts relating to our suppliers or customers.
Administering membership records. 
Maintaining information as a reference tool or general resource. 
Carrying out market research campaigns. 
Selling, renting or swapping personal data. 
Crime prevention and prosecution of offenders. 
 We will send you information according to the preferences you submitted via our data capture form. If you would like to change these preferences at any point, please email 
us at, or call us on (0) 207 835 1363.
Alternatively you can also write to Data Protection Officer at meli melo, 2 - 4 Exmoor Street, London, W10 6BD. 
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. If you 
indicated any preferences when providing us with your data, we will use these to determine what information we provide you with. 
If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, 
please contact  Data Protection Officer at Alternatively you may wish to write to Data Protection Officer, meli melo, 2 - 4 Exmoor Street, London, W10 6BD  
From time to time we would like to be able to pass your information to carefully 
selected third parties that offer products or services that we have identified as likely to 
be of interest to you. 
By entering into an agreement with us when you placed an order or became an account holder you have consented to this use of your data. 
You may ask us at any point not to share your information with third parties for this purpose, by contacting Data Protection Officer, meli melo, 2-4 Exmoor Street, London, W10 6BD. 
We will only disclose data to suppliers we engage to process data on our behalf; 
Other websites 
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours. 
Subject access requests 
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at  Data Protection Officer, meli melo, 2-4 Exmoor Street, London, W10 6BD . Please note that we reserve the right to charge a fee of up to £10 for any such request. 
Internet-based transfers 
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. 
This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line 
with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data 
in this way. 
Use of cookies 
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on 
We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile. 
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on Please note however that turning off cookies will restrict your use of our website. 
By continuing to use this site you are agreeing to the use of cookies as detailed above. 
Please note that this privacy policy is subject to change from time to time. It was last updated in May 2014. 
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