FAQ

We offer over 5 international payment options. Simply choose your country at checkout, and you'll be presented with secure, local payment methods for a seamless transaction.

Yes, shopping with us is completely secure. Our website uses an encrypted payment gateway, and we never store or access your credit card information. For details, please review our Privacy Policy.

Shop directly from our official online store at www.melimelo.com. In 2020, we transitioned to a direct-to-consumer model, allowing us to control the quality and authenticity of our brand, avoiding discounted sales through department stores. By shopping with us, you’re guaranteed to receive genuine luxury Meli Melo pieces, delivered straight to your door.

Once we receive your returned item, we will process your refund within 24 hours. Depending on your bank, international refunds may take up to 21 days. We refund the full value of the item minus original shipping fees and any applicable international bank charges.

Yes, we offer complimentary repairs for up to 12 months from the purchase date, covering manufacturing faults. For repairs outside this period, we offer paid services. Please email customer@melimelo.com with photos and your proof of purchase.

We take quality control seriously, but if you receive a faulty item, contact us at customer@melimelo.com with your order number and photos of the fault. We’ll guide you through the next steps.

All our products are handcrafted in Florence, Italy, using premium Italian leather and metal materials. Every item comes with a Certificate of Authenticity.

We don’t sell replacement dustbags or straps, so please take care of the original ones provided. We do offer repairs for existing straps if needed.