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Shipping to China or US? Please switch to our China and US store below. Our US store also offers free express shipping to the US
For shipping anywhere else in the world, continue shopping on this site.'
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DELIVERY & RETURNS

Last order date for Christmas Delivery 

 

China, Australia, Rest of World - 16/12

Hong Kong, USA, Europe - 20/12

UK - 21/12

 

Delivery

UK Standard        FREE (2-3 business days) 

UK Express          £10 (pre 10:30am on next business day, or pre-noon Saturday*)

US Standard         FREE (if shop through us.melimelo.com); £30 (if shop through current site)** (2-3 Business Days)

Europe                 £15 (2-3 Business Days)

China                   £30 per item*** (3-5 Business Days)

Rest of World*    £30 (3-5 Business Days)

 We only use reputable global couriers UPS and DHL to ship our product around the world. 

*Orders have to be placed before 3:30pm GMT and cannot exceed 10kg.

** Orders ordered through US site will be dispatched from a US warehouse; whereas orders ordered through current site (www.melimelo.com) will be dispatched from UK

***Due to regulations with customs in China, all orders with more than one item will have to be packaged and shipped as separate, individual items. 

 

Sales and Duties Taxes

Orders shipped outside of the European Union (EU) will be subject to custom taxes and duties. This cost is the responsibility of the customer and is payable on receipt of delivery of goods. Please check carefully your local custom tax and duty costs. 

 

Free Returns

Should you wish to return an item, we are happy to offer an exchange or refund provided items are returned to meli melo within 30 days of receipt for full price goods.

Please Note: During Sales Period we only offer exchange on purchased items. Goods must be returned within 7 days of receipt of delivery in original condition, therefore sales items are not refundable.

Contact our customer services team at customercare@melimelo.com or call (0)207 835 1363 to receive your free return label.

All items must be returned in perfect condition and with the original packaging. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging. Customs charges for returning the product will not be covered by meli melo, any charges will be due to be payable by the customer if incurred by meli melo and will be subtracted from any refund due.

If an item is returned to us because a customer refused to pay for any import taxes or customs duties due payable, meli melo will seek to recover from the customer all costs or any fees incurred by meli melo.

Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us. Normally the return of the product to meli melo the process takes 1-2 weeks, but depending on the country’s customs officers, the meli melo product could be held by the boarder for up to a maximum of 10 weeks, meli melo is unable to offer a refund until the bag is safely returned to our logistics depot.

Please note we can only accept returns on bespoke products if they are faulty or were damaged upon arrival.

 

Refunds

Shipping and handling charges paid on your original shipment are non-refundable, and these will be deducted from any monies returned to you in the event you return one of our products. Please allow 5 working days once we receive your product for meli melo to process your return, plus allow for a further 5 days for banks to clear funds on your account.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through meli melo. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us. Normally the return of the product to meli melo the process takes 1-2 weeks, but depending on the country’s customs officers, the meli melo product could be held by the boarder for up to a maximum of 10 weeks, meli melo is unable to offer a refund until the bag is safely returned to our logistics depot.

Please note: We do not offer any exchange or refund on any Bespoke Bag orders. 

 

Exchanges

If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return.

Please note: this does not apply during Sales Period where we can only offer an exchange on goods. If the customer does not wish to exchange their purchase, we will issue a credit note to the value of the item. If a customer exchanges a product and there is a difference in the final balance, we will also issue a credit note which can be redeemed on the next purchase.

 

Faulty items and repairs

We offer a complimentary repair service for 6 months from the day you purchased if we define that the problem with the product has occurred not from ill-usage but with a fault either with production or with an element of the production and assembly process. Please email images of your product, including detailed images of the damaged area to customercare@melimelo.com. Shipping and customs charges for returning the product will not be covered by meli melo. General wear and tear will not be covered by this service and all complimentary repairs are at the discretion of meli melo.

If you have had a product for more than 6 months that requires a repair please follow the same process. We will then assess the work that’s required and provide you with a quote and information on how to proceed.

Please note that we will require valid proof of purchase before we proceed with any repair.

 

Cancelling your order

As a customer based in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs) have the right to cancel your order with us, provided you give us written notice any time after your order has been placed, up until 7 working days from the day after you received you order.

You must notify meli melo in writing of your wish to cancel the contract for your entire order under the DSRs any time after your order has been placed, up until 7 working days from the day after you received you order. Either email customercare@melimelo.com or write to us at: meli melo 2 -4 Exmoor St, London, Greater London W10 6BD, United Kingdom.

Please note that you must cover the cost of the return shipment and all items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order, within 30 days of receiving your notice of contract cancellation.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received you order, as described above.

Please note the cancellation policy does not apply during Sales time. See our Return & Exchange terms and conditions on sales items above.

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