About Us

Where can I buy meli melo?

Shop at our official online store www.melimelo.com and we will send your order directly to your door.

We also have many stockists located around the world; find your local stockist.

Placing Orders

What payment methods do you accept?

We accept top 5 major global credit card providers as provided securely by our webhosting service

Is it safe to shop at meli melo?

Yes, our website is managed directly by meli melo Ltd and uses a secure payment gateway. After placing an order on our website using this safe and secure payment gateway, we no longer have access to your bank details. We do not store any credit card information. For more information, refer to our privacy policy.

Do you offer discounts?

As an authentic luxury brand, meli melo does not offer any discount on products. Occasionally we may offer promotions for a limited time only such as free shipping or exclusive online gifts. Sign up to our newsletter to be the first to know about these exclusive offers!

How does the monogramming service work?

We offer a monogramming service on a selection of our leather handbags.

Please allow up to two working weeks to receive your bespoke bag.

We cannot accept any return or refund for monogrammed products.

Can I cancel my order?

Yes, you have the right to cancel your order with us, providing it has not yet left our warehouse and you give written notice within 24 hours of placing the order.  If your order has already been dispatched, you can follow our returns policy HERE.

If you wish to cancel your order, you must notify meli melo in writing by emailing help@melimelo.com.  We will refund the full value of your order within 30 days of receiving your notice of cancellation or 14 days for sale items, note well sale items incur a return charge fee. If your order has already left our warehouse by the time your cancellation request is received, we will try retrieve it but you may need to wait for the return.

See our Sales Exchange terms and conditions HERE.

I need to amend my order, how do I make changes once my order has already been placed?

Once an order has been placed we are unable to amend the order, due to fraud checks, we are frequently asked to amend the address and this is also not possible.

Delivery

How long will my order take to be shipped?

Orders placed before 3pm GMT will be dispatched the same day (Monday - Friday), orders after this time will be dispatched the next working day

For shipping times, please check our delivery page

Do I have to pay customs and income charges?

Orders shipped outside of the European Union (EU) are subject to custom taxes and duties. Our prices shown EXCLUDE customs and excise duties, and this is paid for by you the customer.

Most countries have a personal import allowance but each one is different; please check your country’s import costs and regulations carefully before placing your order.

If you change your mind and decide to reject the items at customs and don't wish to pay the bill we will be charged and will charge you for this inconvenience the same amount.

Refunds and Exchanges

What is your returns policy?

Should you wish to return an item, we are happy to offer an exchange or refund on full priced non-monogrammed goods, providing items are returned to our warehouse within 30 days of receipt for full priced items and a return requested 14 days from receipt for sales items.

All items must be returned in perfect condition in the original packaging with the order paperwork. We are unable to offer an exchange or refund on items that are monogrammed, damaged, used or not in their original packaging.

Before sending anything back to us, please read our full returns policy and instructions.

Note well we charge for returning sale items but we offer free returns for full price items.

Return Cost for Sale Items are:

UK £5

Europe: £15

USA: £20

Rest of World:£20

Where do I send my return to?

For our free returns service, simply email help@melimelo.com to request return of your order, confirming your order number, product(s) for return and reason(s) why. We will then work with the couriers available to us to create a return label for you, that we will ask you to print and affix to the outside of the packaging.

When will I receive my refund?

We will refund the full value of your order, once it is returned back into our warehouse. Do notify us that you have recieved the back in stock email this also helps speed up the processing of the return help@melimelo.com. Once we have processed the refund, it can take 5-20 days for the international banking system to get your funds back to you, please be patient.

Faulty Items and Repairs

Do you offer a repair service?

We offer a manufacturing warranty for 12 months from the date of purchase, providing the fault occurred from an element of the production and assembly process, and not from ill-usage, or metals. Repair requests received more than 12 months after the date of purchase will be accepted at the discretion of meli melo but will be chargeable.

Import charges for repaired items sent back to customers outside the EU may be applicable, although we will declare on all paperwork where possible the information required to clear the shipment tax free. meli melo cannot be held liable for any customs charges incurred as a result, as these are not calculated by us and are out of our control.

For a repair consultation, please email images of your product and the affected part(s) to help@melimelo.com along with your order number/proof of purchase.

Our return, exchange and repair policies only apply to purchases made through our official website. For purchases made elsewhere, please contact the stockist directly.

What can I do if my item arrives faulty?

As a luxury leather goods brand, we ensure that all our products go through strict quality control checks before being shipped from our factories to our warehouses. However, if you feel you have received a faulty item please email help@melimelo.com with your meli melo order number, the details of the product purchased and detailed photos of the fault in question. We will then assess the damage or fault and advise on the next step to proceed.

Other General FAQs

How do I look after my product?

We go to great lengths to ensure our handbags and accessories are created using the finest leathers and manufacturing processes. We recommend our customers use specialist Collonil care products to protect and enhance the quality of the refined leathers.

To prolong the enjoyment of your meli melo handbag, we recommend that you don’t leave it exposed to natural sunlight, damp places, humid temperatures or water. When you’re not carrying your meli melo product, store it in the 100% cotton dustbag and box provided.

Where are your products made?

All our products are Made in Italy, with Italian Leather using only the finest quality materials.

How do I know my product is an authentic meli melo item?

Upon receiving your order from meli melo, you will also receive a Card of Authentication with a hologram, which allows us to tell whether this is a real or fake meli melo.

Your meli melo bag will also have the meli melo logo embossed

The hardware (clips and buckles) on your bag will always have the meli melo logo engraved into the metal.

I'm interested in becoming a wholesale customer, what's the process?

Contact douglas@melimelo.com with the following information and one of our team will get back to you!

  • Company name
  • Store name (if different to above)
  • Website address
  • Contact name, number and email address
  • Other brands stocked in store/online where relevant

Do you have an affiliate program

We have an affiliate program on the Rakuten Marketing network.

View more details on our Affiliate page

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